Compliant Communications Recording
NUSO Connect Recorder offers advanced compliance workflows, role-based access, and data security.
Secure & Compliant Storage with end-to-end encryption, role-based access & two-factor authentication
Deployment Flexibility – Choose Cloud, On-Premise, or Hybrid models
Multinational Friendly – Recordings are stored in the operator’s country
Customized Retention Period – Set from hours to years
Designed to be modular and quick to deploy, with the capability for redundant configurations
NUSO Connect Recorder delivers a secure, compliant solution to manage recordings in or out of a contact center environment, including dispatching systems, trading turrets, and more.
AI-powered features in NUSO Connect Recorder enhance compliance, improve customer service, and streamline operations with powerful insights and data management.
Transcription – Automated transcription ensures accurate, searchable call records
Sentiment Analysis – Help gauge customer emotions and improve decision-making
Advanced Tagging & Commenting – Categorize calls with tags and add comments for quick retrieval, regulatory compliance, and efficient audit preparation
Connect Recorder seamlessly integrates with unified communications platforms as well as Microsoft Teams™ providing businesses with a comprehensive and flexible recording solution compliant with the latest regulations, including HIPAA, MiFID 2 and GDPR.
NUSO Connect Recorder is officially certified for use with Microsoft Teams™, delivering seamless integration and trusted performance within your communications environment.
Scalable Deployment – Adaptable from small teams to enterprise-scale deployments
Verified Compliance – Meets Microsoft’s rigorous standards for security, quality, and reliability
Seamless Integration – Enables automatic, policy-based call recording within Teams
Trusted Compatibility – Certified to work consistently with Teams updates and features
NUSO Connect Recorder provides a powerful, compliant recording solution tailored for businesses using Microsoft Teams, supporting regulatory needs and business continuity across industries.
The NUSO Connect Recorder emphasizes reliability and flexibility in deployment and configuration.
Ultimate scalability – Suitable from simple operations to complex installations
Storage Optimization – File compression reduces costs without compromising data
Customizable – Configure and deploy to meet specific business needs
User-Friendly Interface – A browser-accessible playback station allows users to efficiently search, download, and playback recorded files
The NUSO Connect Recorder is also an ideal solution to support SIP Trunking and UCaaS platforms.
A Better RECORDING Solution
Ensure your call and contact recordings are protected, accessible, and fully compliant with industry regulations.
Boost Quality Assurance – Easily search and review recordings
Lower Compliance Risk - Robust, organized data storage options
Control - Selectively record or do not record calls and contacts
Streamline Operations – Use analytics-driven insights to improve performance & decision-making
The NUSO Connect Recorder delivers a scalable, centralized platform that integrates seamlessly into existing communications infrastructures – Microsoft Teams, UCaaS, dispatching systems, trading turrets, etc. – to simplify compliance and operational oversight.
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Backed by responsive, 24/7 award-winning Service and Support teams, all NUSO solutions are engineered for reliability, flexibility, cost-effectiveness, and customization to fit the needs of every company, no matter the industry or size of the business.
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