NUSO claimed the first annual AI Agent Product of the Year Award from TMCnet for its NUSO Connect solutions. This honor crowns NUSO as a pioneer in AI‑powered business communications, spotlighting its commitment to innovation, agentic automation, and regulated industries.
TMCnet introduced its AI Agent Product of the Year Awards in 2025 to recognize groundbreaking applications that harness AI to redefine the user experience, deliver measurable business impact, and elevate overall communications.
Why NUSO Connect Solutions Took the Spotlight
NUSO Connect for Enterprise combines AI‑powered, omnichannel contact center capabilities with compliance—covering HIPAA, GDPR, FedRAMP, GovRAMP, and other regulatory frameworks. It brings together voice, chat, messaging, and more, all under a unified, intelligent user experience.
Judges recognized how NUSO packaged state‑of‑the‑art AI in a deeply regulated context without compromising on either innovation or trust. The product propels communication workflows forward, while respecting the security and governance needs of industries like healthcare, legal, and financial services.
Complementary Strength: NUSO Connect Recorder
NUSO continues to build on its compliance and resilience leadership with NUSO Connect Recorder. This solution provides secure, compliant call and contact recording, certified for Microsoft Teams and Zoom, and integrates seamlessly across channels, in and out of contact center environments. It supports sentiment analysis, transcription, diarization, and centralized access, offering partners robust data capture for businesses in regulated landscapes.
Validation for NUSO and Its Partners
Winning this award validates NUSO’s channel‑first strategy. Rather than positioning services directly to SMB end users, NUSO equips partners with advanced, differentiation-driving technology they can deliver with confidence to clients across geographies and verticals.
This accolade underscores NUSO’s leadership across multiple fronts:
- AI‑Driven Innovation at Scale – NUSO showcases how intelligent automation can enhance customer contact centers with real‑time agents that reduce friction, streamline workflows, and elevate service quality.
- Compliance‑First Architecture – By embedding compliance from design, NUSO enables partners to sell secure, certified solutions to industries bound by privacy and regulatory demands.
- Partner Enablement – Recognition shines a light on NUSO’s partner support, transparent provisioning, and frictionless delivery of service.
Looking Ahead: Defining the Future of Partner‑Delivered AI Agent Services
As demand for AI‑infused business communications solutions grows, especially those that operate within strict compliance frameworks, NUSO occupies a leadership position. This award amplifies its forward‑leaning narrative: true innovation isn’t just about intelligence and automation; it’s about real‐world applicability across industries with exacting standards.
This award highlights:
- Differentiation on Both Tech and Trust – NUSO delivers AI that’s not only capable, but also compliant, transparent, and partner‑centric.
- Time‑to‑Value – With real‑time provisioning and centralized management via NUSO Portals, partners are able to accelerate deployment and ROI.
- Vertical Readiness – From enterprise-grade telephony to contact center solutions, NUSO supports partners in vertical go‑to‑market strategies with flexible, tailored features and compliance capabilities.
Awards Point to the Future
This recognition reinforces NUSO’s position as an innovator delivering next‑gen communications for regulated industries. Backed by powerful tools like Connect Recorder, Connect for Enterprise, and a philosophy rooted in transparency, resilience, and compliance, NUSO reaffirms its mission: to deliver flexible, seamless, and secure communications solutions for the emerging AI‑driven world of business.
At NUSO, we don’t just route calls — We Orchestrate Outcomes.
Request a demo of NUSO Connect solutions today!
