Everybody Has a Missed Call Problem

Every business has a missed call problem. Most of them just can’t prove it.

The visibility to answer the real questions (who called, how long they waited, who finally picked up, and why the rest hung up) used to require a traditional contact center budget. Not anymore.

Join Anthony Ruano and Phil Stern for a working walkthrough of NUSO Connect for Business Contact Center: queuing, wallboards, agent visibility, and cradle-to-grave call tracing built for teams of five and ten, not five hundred.

What you will learn

• How call queuing, callback requests, and shareable wallboards change what a five person team can realistically handle
• What cradle-to-grave call tracing actually tells you: auto attendant selections, how many phones rang, who rejected the call, how long callers held, and who finally answered
• How to read agent availability and idle time when your team is working from home
• Which bundles fit which customer, including pairing contact center with Connect Recorder for call summaries and sentiment
• Where the line sits between Connect for Business and Connect for Enterprise, so nobody sells the wrong one

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