The PSTN Advantage: Building More Resilient Voice Services on the Crexendo Ecosystem

Hosted by NUSO, in partnership with Crexendo

The PSTN Advantage: Building More Resilient Voice Services on the Crexendo Ecosystem

Carrier-Grade Voice for Cloud Communications Providers: Strengthening Resiliency, Reach, and Recurring Revenue

Voice may be only one part of the modern communications stack, but when it fails, everything stops.

Service providers are under growing pressure to deliver uptime, mobility, and business continuity yet many still build on PSTN infrastructure that was never designed for a cloud-first world. Outages, manual failover processes, and fragmented carrier relationships quietly create risk for the customers who depend on those services every day.

Join NUSO for a practical discussion on how leading service providers are strengthening the voice foundation behind their UCaaS and cloud communications offerings. As customer expectations for uptime, mobility, and business continuity continue to rise, the underlying PSTN infrastructure has become a critical differentiator.

In this session, we’ll explore how Crexendo partners can leverage carrier-grade voice services, automated call resiliency, and API-driven automation to deliver a more reliable customer experience while creating new opportunities for growth.

What You’ll Learn

• Why PSTN infrastructure still matters in a cloud-first communications strategy

• How automated inbound call redundancy helps protect customers from outages and business disruption

• Best practices for building resilient voice services that support enterprise and multi-site customers

• How wholesale voice and white-label PSTN services can help service providers expand offerings and increase recurring revenue

• Ways APIs and automation can simplify operations, accelerate deployments, and improve scalability

NUSO’s carrier-owned network was built to help service providers deliver the reliability, flexibility, and control their customers expect. Through automated failover capabilities and modern network automation, partners can reduce risk, improve service continuity, and strengthen the overall value of their communications portfolio.

Whether you’re looking to improve customer retention, differentiate your offering, or expand your voice strategy, this webinar will provide actionable insights you can apply immediately.

Who Should Attend

Whether you’re responsible for service delivery, network operations, product strategy, or channel growth, this session will provide practical insight into building a more resilient  and more profitable voice offering.

Register Now

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Speakers

Tom Michaels

VP, Platform Solutions, NUSO

Tom Michaels serves as VP of Cloud Platform Solutions at NUSO, leveraging deep expertise in cloud, telecom, and enterprise software to drive partner growth. With a strong track record across enterprise, government, education, and the channel, Tom combines technical know-how with a consultative sales approach. His leadership is rooted in delivering scalable network and SaaS solutions that create long-term customer value and enable partners to succeed in evolving markets.

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David Shipman

VP, Carrier Operations, NUSO

David Shipman is NUSO’s VP of Carrier Operations, overseeing network performance, vendor management, pricing strategy, and carrier partnerships. With 25+ years in telecom, David brings deep operational and infrastructure expertise to support NUSO’s scalable, high-quality service delivery. He has held leadership roles across carrier management, service optimization, and strategic sourcing, ensuring NUSO remains competitive and reliable in a fast-moving market. David plays a key role in strengthening NUSO’s carrier ecosystem and driving efficiency for both partners and end customers.